Our policy lasts 14 days. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Electronic books, videos, and content
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
The customer is responsible for packing the order appropriately and is liable for any damages that may have occured upon returning the products.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to receive details on the exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you don't collect the shipment, you have to pay the shipping cost to us separately to us again for the products to be shipped again. If you want a refund, we will refund only the products but not the shipping cost.
We provide tracking for our shipments by reputable shipping companies. The customer is responsible for having entered the correct address and tracking the shipment's arrival as well as receiving it. If a tracked shipment is verified to be received by the recipient by the tracking number, we limit our liability to 50% of the value of the goods in case the shipping company is found liable. If the shipping company is not liable and the goods are verified to be received, the customer is 100% liable for the damages that occurred during the shipment. It is the customer's responsibility to get insurance for shipments in such cases where the limited liability of the shipping company doesn't apply.
If the shipment is not picked up or delivered due to a customer's error and returned to our warehouse, the customer is responsible for paying the shipping costs for reshipping the product. If the customer doesn't want to pay the reshipping fee but wants a refund, we will refund the order but keep the original shipping fee as an expense.